Welcome to firstpoint online

Your student support hub

Select a service below or if you're unsure where to start or who to ask, have a look at the A-Z of helpful information or contact firstpoint and we will help you understand your options

Explore student services

A-Z of helpful information

Three students having a friendly conversation in a bright support lounge

Student Support & Wellbeing

Non-judgemental, confidential support for wellbeing, unexpected difficulties or when you need someone to talk to.

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Student services advisor discussing career guidance with a student at a laptop

Careers & Employability

Empowering you to shape your future through expert career guidance and employability support.

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Adviser with a headset working at a desk, offering phone or online support

Money Advice

Support with budgeting, funding, and money concerns so you can focus on your studies.

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Student in a one-to-one counselling session with a support worker

Counselling & Mental Health

Specialist, confidential support if you are facing emotional or psychological difficulties.

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Student services advisor listening to a student during a support consultation

Disability & Dyslexia

Advice and guidance for you, if you need support for a disability, learning difference, or medical condition.

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Students sitting together on an outdoor campus bench in conversation

Faith Support

Whatever your faith or beliefs, you can access support, guidance and a listening ear through our faith support service.

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Ask firstpoint

firstpoint is a helpdesk for current and prospective students at the University of Worcester. We are the front desk for Student Services but we can also answer questions on a variety of topics and signpost to other teams across the University.

Send a message to firstpoint

Phone: 01905 542551 Lines open 9:00am - 12:00pm & 1.15pm - 4:00pm (3:30pm Wednesday)

Visit Us: Peirson Study & Guidance Centre, St John's Campus Open 9:00am - 4:00pm (3:30pm Wednesday)

Email: firstpoint@worc.ac.uk

Student speaking with a staff member at the firstpoint helpdesk

Out of Hours Support: for information on how to access support outside of firstpoint opening hours, see our out of hours support guide.